The VITA Program Coordinator will be responsible for the overall coordination of information technology and function of the Volunteer Individual Tax Assistance (VITA) program. The position provides overall coordination of the program, supports and assists the site coordinators in servicing clients seeking tax return assistance and reports to the Executive Director (ED) of the lead sponsoring organization (New Life Corporation). He/she works with project volunteers and agency staff in order to assure a well planned and executed program.
ü Coordinate overall program volunteer activity (e.g. recruitment process, orientations, trainings, tax season scheduling and yearly volunteer appreciation dinner).
ü Assure the prompt opening, set-up, open and close closing of sites by the site coordinators of all VITA sites during days of operation.
ü Coordinate local operational logistics and maintaining a good relationship with the Internal Revenue Service (IRS).
ü Coordinate the process of all volunteer sites preparing federal and state income tax returns using the TaxWise software program.
ü Maintain contact with site coordinators and administrative assistant to insure adequate volunteer coverage for the site.
ü Assure the standard implementation of client sign-in, volunteer sign-in, intake forms and client flow procedures to ensure the smooth operation of the sites.
ü Manage and provide on-going computer technology assistance to all VITA site equipment.
ü E-file/supervise the e-filing of client tax returns.
ü Repair and re-submit rejected electronic returns.
ü Maintain daily contact and submit applicable information to the sponsoring agency ED, including files (electronic and paper), site coordinator reports as well as all appropriate administrative reports.
ü Work directly with the NTA data base software technician to assure proper documentation and extraction of client tax preparation data.
ü Strong interpersonal and management skills and ability to work with others.
ü Strong computer experience.
ü Professional and punctual working ethic with the ability to work independently.
ü Bi-lingual English/Spanish encouraged.
ü The Program Coordinator must have a valid driver’s license and reliable transportation.